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  • Telephone Orders & Info.   614 866-4267
    • Monday thru Friday - 10:00 AM to 5:00 PM Eastern

    Mail to:
    Universal Radio, Inc.
    752 N. State St. Unit 222
    Westerville, Ohio 43082

    E-mail to:

    On Line: Most items (except used items and unblocked receivers) may be ordered on line. Most, but not all, items are in stock. Our secure, dedicated e-commerce server, protected with 128-bit encryption, ensures your privacy. Some e-mail providers mistakenly classify our order confirmation e-mail as spam. Please check your Spam / Junk / Bulk e-mail folder to find the e-mail we send.

    We no longer have a showroom

    PAYMENT: We accept Visa, Mastercard, Discover, JCB Card, money orders, cashiers checks and personal checks. Phone order customers please be ready to provide card number, expiration, issuing bank, billing and shipping address plus home & work phone (e-mail customers please provide this information also). We request this information for your protection. Please note that orders with different Bill-to and Ship-to addresses are subject to a security review process. Money orders, cashiers checks and personal checks must be verifiable and will require three weeks to clear.

    MINIMUM ORDER: We have no minimum. Your order is important to us whether it is for $5 or $500.

    SHIPPING: We ship most orders within two business days (UPS Next Day and Second Day Air orders are shipped within 24 hours). Orders shipping to alternate addresses may require longer processing times. We ship Monday through Friday. Our normal method of shipment is USPS First Class or Priority Mail, but we may ship via UPS for larger orders. We do not ship C.O.D. Universal Radio reserves the right at any time after receipt of your order to accept or decline your order for any reason. You may request shipment by other means such as UPS Next Day Air, UPS Second Day Air or Air Freight for export orders. Equipment is packed very carefully and sent insured. Please provide us with a full shipping address. UPS cannot ship to a Post Office box. We do not ship to private mail box services (e.g.. Mail Boxes & More). Shipping amounts indicated are for the continental USA only. Universal has a simple, flat-rate shipping schedule for U.S.A. customers (except AK, HI, PR) and is based on the total amount of the initial order. This order total is pre-coupon and pre-tax. Insurance is included. Coax orders over 200 feet do not qualify for flat rate shipping. Sorry we do not drop ship. Universal is not currently accepting export orders, except to Canada.
          Flat Rate Shipping
           Up to $50.00   $7.95
      $50.01-  100.00   $8.95
    $100.01-  500.00   $9.95
    $500.01-1000.00 $14.95
        Over $1000.01 Please call or e-mail.

    PRICES: Prices and specifications are subject to change! We are not responsible for typographical errors. You may call or email to confirm price and availability.

    SALES TAX: Universal Radio shall automatically charge and withhold the applicable sales tax (7.0%) for orders to be delivered to addresses within the state of Ohio. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped outside Ohio.

    BACK ORDERS: Universal carries an extensive inventory to minimize "back ordered" items. Because of manufacturer shortages, backorders do occasionally occur. If your item is not in stock you will shortly receive a backorder notice. You may cancel any backordered item at any time for any reason and receive a prompt and full refund. On credit card orders we will not bill your card until we actually ship.

    RETURNS: If you need to return an item please call or email us for a return authorization number. Returned items must be received by us in original, as shipped, condition including the original box, manuals, accessories, copy of sales receipt and warranty card. Note:  Do not send in the warranty card, or rebate form until after 14 days, and you are certain that the product will suit your needs. Returns must be within 14 days of purchase. Returned items are subject to a 15% restocking fee. Shipping is not refundable. Outdoor antennas, rotors, headphones, installation charges, software, custom cables and special order items are not refundable. We will inspect and test any radio prior shipment at no additional cost if specifically requested.

    NOTE: Universal Radio is not currently accepting or processing export orders (except to Canada). The exception to this is books.
    Foreign orders must be payable in U.S. dollars (contact you local bank for questions regarding exchange rates). You may use Visa, Mastercard, JCB, Discover card, postal money order or bank check drawn on a U.S. bank with transit numbers imprinted on bottom of the check. Shipping amounts indicated in the catalog and website are for the U.S.A. only. We can provide shipping quotes. There will be custom and/or import fees. For questions regarding VAT, brokerage fees or other taxes that may be charged on imports into your country, please contact your local customs officials. We do not ship large amateur antennas, scanners and certain other items outside of the United States. Most manufacturer's warranties are not valid outside of the United States. Warranty service items therefore must be returned to Universal Radio with the user being responsible for shipping both ways. Manufacturer rebates are valid for U.S.A. customers only. Free promotional items that are sent directly from the manufacturer are valid for U.S.A. customers only. The products and radios Universal sells are typically the North American versions, and therefore may not be suitable for use in other parts of the world. European customers should also note that most devices we carry are not CE certified and therefore may not clear European customs. In such cases, the customer will be responsible for return shipping fees to Universal Radio. Foreign customers are responsible for shipping to and from Universal Radio on warranty service. Foreign orders must be shipped by UPS Air. We can no longer ship international orders through the Post Office (except to Canada). Universal Radio reserves the right to not export certain items for support reasons. If an order is refused and returned, Universal Radio will not refund the original shipping and will deduct the cost of return shipping.

    DAMAGED SHIPMENTS: If you receive a damaged parcel from UPS, note this with the driver and refuse the shipment. It will be returned to Universal and we will replace it for you at no additional cost.

    COUPONS: Many amateur manufacturers run "coupon" (instant discount) promotions. Universal will accept and can supply these discount coupons. Check out the Special Offers to see what coupons are currently available.

    USED LIST: Our latest list of Used Equipment can be viewed from our web site. This listing is updated twice a week. Our used equipment is checked in our service shop and carries a 60 day limited warranty.

    "DEMO" SALE: Universal will not sell returned or demonstrator units as new! From time to time we have such items and can usually offer them at 15 to 25% off our regular price. Please call to check availability.

    TRADE-INS: Universal Radio is not currently taking in trades or purchasing used equipment.

    SHIPPING TO UNIVERSAL: If you are returning equipment it is important that it is packaged properly. Use the original box and packing material if possible. If you do not have the original box, wrap the equipment well with bubble wrap then place this in a box with adequate packing material. All equipment should then be placed in a second box with packing material to help ensure its safe arrival to us. Please be sure to insure your package for its value. Universal Radio will not be responsible for equipment that is damaged in shipment to us. And be sure to use our new Westerville, Ohio address!

    ATTENTION EBAY SELLERS: To avoid confusion please do not "cut and paste" from our website catalog. This is copyrighted material and a violation of eBay policy. You may use portions of the description provided proper credit is given or you may use one link to our catalog page provided a statement is included that it is for informational purposes only and that Universal Radio is not connected with the listing or sale of the item. Please be aware that our descriptions contain many hyper-links, these need to be removed. Universal Radio does not sell on Ebay.

    LIMITATIONS OF LIABILITY: Except as expressly stated herein, Universal Radio Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold from the Universal Radio website, showroom or catalog, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability Universal Radio Inc. arising from any product sold by Universal Radio Inc. shall be the price of the product ordered. In no event shall Universal Radio Inc., its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.

    DISCONTINUED ITEMS: An item marked Discontinued on this website indicates the item was discontinued by Universal Radio. The item may be current and available from other sources. Discontinued items are left on our website strictly for archival and historical purposes as a reference source for our customers.

    Any and all trademarks and trade names used anywhere on this website are the exclusive property of their respective owners.
    California Proposition 65 Warning:  Some products contains a chemical, or chemicals, known to the State of California to cause cancer, birth defects or other reproductive harm.

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